C2 seeks
Helpdesk and Administration to support the North Atlantic Treaty Organization contract located in Norfolk, VA.
Summary
The Helpdesk and Administration position supports the JADL, TRANSNET and e-ITEP system administration and helpdesk. The sys admins will review all new requests for accounts on the JADL, TRANSNET and e-ITEP systems, approving those, which meet the NATO requirements and responding to those, which need further clarification.
Responsibilities
- Support any helpdesk questions received by email or phone.
- Work with the MS/LT Branch for uploading of courseware, functional testing of SCORM packages, and maintenance of existing content on JADL platform.
- Support various communities of interest within NATO in customization and maintenance of JADL pages.
- Work closely with NCIA to ensure the services are available and operational on the NATO networks.
- Maintain an awareness of any cyber issues that may affect the system delivery or unauthorized access to the system.
Experience
- A minimum of 3 years' experience (within last 6 years) working as an administrator of online Learning Management System.
- A minimum of 3 year's (within last 6) supporting users with new accounts creation, helpdesk support and general support to remote users on the system.
- A minimum of 3 years' experience (within last 6) using Learning Management Systems (LMS) and troubleshooting user issues on course access and completion.
- Experience in helpdesk tracking software and trouble ticket supporting software.
- Experience in producing reports and metrics from a LMS or by interrogating the database.
- Experience in cyber issues and protecting the system and network from unauthorized access.
Education
Two years of vocational training in computer related science or related subjects in the educational domain.
Special Requirements
Fluent in English (Written and Oral).
NATO SECRET-level security clearance or active SECRET security clearance issued by a national authority.
This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions as indicated by the client. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliant with Federal and State Laws). Continued employment remains on an "at-will" basis.
C Technologies, Inc. is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions. EOE/M/F/Disabled/Veteran.
C2 Technologies
Jan 03, 2025 