Field Service Technician

Team Ronco Incorporated

life insurance, paid time off, paid holidays, 401(k)

United States, New York, Albany

Mar 25, 2025

Position:
Field Service Technician

Location:

Albany, NY

Job Id:
321-2406

# of Openings:
1

Do you enjoy finding creative solutions to problems? Do you like technology and enjoy collaborating as a team? What if you could help people unlock their organization's potential for increased productivity by improving communication? What if you could make a difference by connecting people to something bigger than themselves and providing solutions that help them in their most critical time of need? Are you seeking an exceptional opportunity with a dynamic company? If so, we may have the perfect job for you.

Ronco is seeking a highly motivated Field Service Technician in our Albany, NY market to perform various technical duties in support of education and healthcare communications systems. In this role, the Field Service Technician will provide support and maintenance on communication and networking equipment while delivering high-quality customer service promptly.

Accountabilities:

Troubleshoot, repair, along with coordinating changes in programming and maintenance of PA, education, and healthcare communication systems
Effectively work with customer's IT staff to troubleshoot network-integrated systems
Professionally interface with customers to convey system status information
Effectively work with Maintenance Agreement customers to ensure the continued health of existing system deployments
Responsible for performing agreed-upon preventive maintenance on systems
Provide effective "on-call" support
Acquire technical certifications as needed for the job

Requirements for Success:

Associate degree or equivalent work experience
Minimum of 2 years low voltage experience
Functional understanding of IT-related technologies, including switching, routing, networking, and server knowledge
Ability to read schematics and interpret signal flow through circuits
Excellent communication skills, both written and verbal
Ability to read and interpret blueprints
Maintain industry-recognized technology credential(s)
Maintain a clean driving record

Why Choose Us:

In return for your commitment and valuable contributions to the Company, Ronco offers a friendly working atmosphere, competitive compensation, and benefits (Medical, Dental, Vision, HSA, FSA, Life Insurance, Disability, Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, 401k, nine paid Holidays, Sick Pay, and Paid Time Off), on the job training, and opportunities for promotion. Ready to take the next step in your career?

Not to brag, but our team rocks! With an average employee tenure of 11 years, our experience authenticates our capabilities. In addition, we are staffed with talented professionals who gauge their success based on our customers. But we do know how to let our hair down and have a serious bit of fun. Apply today!

This position's expected hourly pay rate ranges from $25.00 to $32.00 per hour.

This role may require you to meet vendor specific credentialing requirements to visit customer sites as a condition of your continued employment. These requirements vary based on the respective healthcare, educational, state, or federal customer and may include vaccinations, additional background checks, additional drug testing, and any other type of criteria as specified by the customer.

Ronco is a drug-free workplace. Employment is subject to passing a drug test.

We are an Equal Opportunity/Affirmative Action Employer

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