Supervisor of Academic Advisement

In
support of the University's enrollment, retention and graduation goals,
supervises and coordinates the day-to-day activities of the College of
Education and Human Sciences, Center for Student Success Academic Advisement
team.

Works closely with the Center for Student Success, Operations Manager in
guiding and giving direction to advisement personnel and resolving escalated
issues related to academic advisement and often conducts direct advisement
sessions with students, as appropriate.

Serves
as the first point-of-contact for lower-level advisors regarding complaints,
complex issues, and questions related to routine advisement procedures;
provides guidance and direction to advisement personnel and resolves escalated
issues associated with academic advisement and consult with supervisor if
needed

Supervises
personnel which typically includes recommendations for hiring, firing,
performance evaluation, training, work allocation, and problem resolution.

Schedules
and coordinates the work of advisement staff and ensures quality of services
provided within the College of Education and Human Sciences advisement unit.

Participates
in meetings with the Operations Manager regarding the development of
advisement, recruitment, and/or curricular programs.

Represents
the College of Education and Human Sciences to the campus community;
participates in task forces, special committees, and interdepartmental
committees.

Conducts
advisement sessions with students, as needed to support the College of
Education and Human Sciences student load.

Serves
as Campus Security Authority as outlined by the Clery Act.

Performs
miscellaneous job-related duties as assigned.

See the Position Description for additional information.

Bachelor's degree; at least 3 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

• Advanced
  staff knowledge and understanding of higher education student academic
  advisement, development, and retention issues, trends, and programs.
• Knowledge
  and comprehensive understanding of higher education processes and policies
  regarding student records, management principles, regulations, and procedures.
• Ability
  to coordinate, schedule, and evaluate the work of personnel to ensure quality
  of service to undergraduate students.

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.