Outreach Coordinator, Bilingual, English and Spanish

ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our "promote from within" culture. We offer professional development, a comprehensive benefits package, a hybrid work model with both remote and in-office work, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures.

Compensation Package:

• Medical, prescriptions, dental and vision insurance
• Retirement savings plan with company match
• Company-paid and supplemental life insurance
• Flexible spending accounts
• Paid vacation, sick and personal leave
• 11 paid holidays
• Professional development and training
• Tuition reimbursement
• Employee referral bonus program
• Flexible work arrangements

JOB SUMMARY: The Outreach Coordinator (Bilingual) manages and directs Host Site Coordinators and their teams to ensure proper financial and administrative procedures are completed accurately and timely. The position completes administrative tasks and provides SNAP assistance to develop and maintain strong and productive SHARE sites within the service region.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Respond promptly to customers and host sites and provide SNAP/EBT information, assistance, training, and presentations.
• Facilitate coalition-building between Host Sites and community organizations.
• Conduct presentations for prospective Host Site organizations, corporate and public sponsors, and volunteer groups.
• Develop, coordinate, and lead Host Site workshops and training to support sustained SHARE participation.
• Represent Catholic Charities at interfaith, social service, cultural, and government meetings and events to promote the SHARE program.
• Develop outreach and marketing materials and strategies to expand SHARE's name recognition and promote program activities and offerings to private and public entities.
• Manage, direct, and train Host Site Coordinators to ensure that Host Sites have the necessary support and resources to maintain and increase community participation and operate within SHARE's standards and philosophy.
  
  
  
  1. Ensure that host sites have support and bilingual resources as needed
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     Facilitate meetings between host sites and Outreach Coordinators.

     
     
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     Schedule follow-up with host sites and track data on follow-up needs.

     
     
  
  
  
  
• Provide customer service to current and prospective SHARE customers, including program referrals and application or enrollment assistance.
• Provide regular reports on outreach strategies and results, including those related to and/or required by specific funding sources.
• Participate in workshops and meetings for staff development.
• Assist with accurate and timely data entry and processing of customer orders and payments in accordance with Agency policies.
  
  
  
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     Provide customer service in person and on the phone.

     
     
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     Process payments according to Agency policies and procedures.

     
     
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     Record order information promptly on electronic and paper platforms.

     
     
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     Keep accurate financial and order records.

     
     
  
  
  
  
• Perform other job-related duties as assigned.

EDUCATION and EXPERIENCE:

• Bachelor's degree.
• 3 years of work experience in a human services field.
• 1 year of outreach work experience in outreach.
• 2 years of combined experience in communications and/or marketing.
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  Driving is required. Must have a valid driver's license and clean driving record.

  
  
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  At least 50% of the time is spent in the community attending events and working with Host Sites and community organizations.

  
  

SKILLS and COMPETENCIES:

• Written and verbal communication skills in English and Spanish.
• Skill in the development and use of email and traditional marketing, social media and website management.