Program Coordinator (Student Affairs - Housing and Residential Experience)

Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

Works closely with other professionals in Housing and Residential Experience to administer and manage the Housing and Residential Experience program serving over 4,000 on-campus students. Oversees and manages the on-campus housing assignments processes, room selection processes, room transfer and cancellation processes, as well as advanced operation of the -housing management system. Assists in servicing populations such as first time in college, returning students, transfer students, student athletes, honors students, students with disabilities, living learning community students, and international students.

• Coordinates service delivery and office operations in a friendly, positive and professional manner. Assists with daily management of on-campus housing assignments processes including residence hall assignments, room selection processes, room changes, space management, etc. for various populations.
• Processes housing applications and room assignments; conducting occupancy management and process audits; participate in the occupancy management cycle planning and implementation.
• Communicates with various constituencies including but not limited to students, parents, campus partners, etc.; Participates in various internal and external meetings related to occupancy management.
• Updates housing management system to meet the changing needs of terms, constituencies, and student needs; conduct various system trainings as necessary.
• Researches and responds to complex inquiries from students, parents, and campus partners in order to provide or clarify information on Housing and Residential Experience services, options, programs, policies, or procedures.
• Works with department and campus partners to coordinate ADA assignments for students with special accommodation needs.
• Serves as a System Administrator including system, template, and process development.
• Coordinates regular audits of occupancy management records, processes, and procedures; make recommendations as necessary to supervisor.
• Manages appropriate user access and credentials for system users. Makes recommendations for improving areas of efficiency, sustainability, training, and automation.
• Represents Housing and Residential Experience in a positive manner during meetings, presentations, and engagements. Participates in after-hours rotation for assignment related issues.
• Assists with coordination of the following process: early arrivals, break stay, and appeals.
• Assists with documentation of all processes related to occupancy management and housing operations procedures.
• Assists with the coordination of all occupancy, usage, and reporting efforts for Housing and Residential Experience, including identifying trends, projections and forecasting of future housing needs.
• Serves in the on-call duty rotation with Housing Office operations staff.

Bachelor's degree and two (2) years of office or related experience.

• Master's degree in Higher Education Administration, MBA, or related field
• Two (2) years of experience in a relevant field, such as university student housing, student affairs, property leasing, or customer service.
• Proficiency in standard operating procedures for residence hall facilities, with a strong understanding of occupancy management.

Administrative

$44,057 - $45,000

Begin time: 8:30 AM
End time: 5:00 PM

Operating University Vehicles (all types)

• Driver's License Check
• Fingerprinting Check
• Expanded Background Check

• Ability to work evenings and weekends.
• Ability to work flexible hours as needed.
• Shift may vary according to departmental needs.
• May be required to be On-Call as needed by the University.
• Ability to travel locally

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.