2024-2025 COB Office of Graduate Enrollment and Recruitment, Student Recruitment Program Associate (MMC)

Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

The COB Office of Graduate Enrollment and Recruitment is currently seeking a Student Recruitment Program Associate to join their team of professionals

The duties include:

• Provides administrative support to COB Chapman Graduate School
• Provides direct support to front office operations, including inbound and outbound call-based strategies for leads
• Provide excellent customer service to all guests, prospects and leads via various communications channels, including in-person, phone, email
• Become an expert in graduate program offerings & admissions/enrollment process
• Proactively assists leads/prospective calls by providing information on program offerings and answering questions appropriately
• Initially qualify leads based on academic credentials, professional background and subject area of interest
• Utilize a collaborative and proactive approach connecting leads with recruiters
• Utilize various software programs, including MS Office and CRM System and assist with data entry and clerical tasks, as needed
• Support graduate school functions, accordingly
• Delivers excellent and timely customer service to constituents and support units via all mediums, Phone, Zoom, Emails and other electronic means
• Assists with conducting Program Presentation either in person or virtually
• Provides support in multi-faceted activities associated with Admissions, Orientations, Financial Aid, and Graduation

Federal Work Study

• Excellent communication skills (written and verbal)
• Ability to handle calls effectively and professionally
• Ability to provide excellent customer service
• Knowledge of PC operation and software, Microsoft Office, Adobe Professional and CRM systems
• Ability to demonstrate strong attention to detail and follow written/verbal instruction
• Ability to maintain pleasant working relationships and work well in a team environment

• Students enrolled at FIU, who have been awarded Federal Work Study (FWS) as part of their Financial Aid Award package.
• Student must be enrolled with a minimum of six (6) credit hours in a course of study leading to a degree or a Financial Aid eligible certificate, during Fall, Spring, and Summer semesters.
• Upon credits decreasing, award being canceled, or graduating, FWS employment must end.

Hours will vary based on class schedule and needs of department

$15.00/Hour

Criminal Background Check
This student appointment may be subjected to a pre-employment background check.

Extended Background Check is required if the job includes any of the following responsibilities. Some may also require a Fingerprint Check:

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.