Service Team Lead - Marine & Ports

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In this role, you will have the opportunity to supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers. Each day, you will contribute to the execution of service strategy and growth by focusing on cost-effective service delivery and adherence guidelines. You will also showcase your expertise by driving service achievements through resource planning, allocation, and effective implementation of standard procedures and safety protocols.
The work model for the role is hybrid.
This role is contributing to the Process Automation Marine & Ports division.
You will be mainly accountable for:
*Ensuring customer focus, urgency, and care in your direct area of responsibility, building sustainable customer relationships for growth, satisfaction, and retention.
*Driving the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience.
*Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload.
*Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility.

• Bachelors' degree in engineering is preferred but not required
• 2 or more years of experience in Marine Industry service or Electrical Engineering service, preferably in a supervisory position.
• 5+ years' Marine Service experience preferred.
• Service experience (sales, project management, service coordination, or service engineer) in Marine & Ports services or Cruise and offshore industry.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

The Marine & Ports Division serves the shipping and ports industries through its extensive portfolio of integrated systems and solutions that improve the flexibility, reliability and energy efficiency of vessels and container terminals. By coupling power, propulsion, automation, marine software and services that ensure maximum vessel uptime, the Division is well positioned to help the marine industry to achieve its decarbonization targets while improving the profitability and sustainability of our customers' business throughout the entire lifecycle of vessels. With ABB Ability Marine software solutions and ABB Ability Collaborative Operations Centers around the world, shipowners and operators can run their fleets at lower fuel and maintenance costs, while improving crew, passenger and cargo safety as well as overall productivity of their operations. Further, the Division delivers automation, electrical systems and digital solutions for container and bulk cargo handling, from ship to gate. These solutions help terminal operators meet the challenge of larger ships, taller cranes and bigger volumes per call, and make terminal operations safer, greener and more productive.
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We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.
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