Operator - Customer Service Center

Position: Operator - Customer Service Center

Primary Location: Cleveland, OH

Schedule: day shift, M-F

Reports to: Plant Manager - Toledo

Compensation: $32.25/hr, non-exempt

Hourly rates are determined by role, level, and location. The hourly rate displayed on each job posting reflects the starting rate for new hires for the position. Rates may also be determined by work location and additional factors, including job related skills, experience, and relevant education or training. More specific rate factors for your preferred location can be discussed during the hiring process, as some facilities are subject to Collective Bargaining Agreements. Please note that the compensation details listed in the US roles postings reflect the hourly rate only, and do not include benefits, pension contributions or additional incentives such as overtime and shift premiums.

Chemtrade is committed to delivering innovative solutions that address the complex challenges faced by our customers. As a responsible corporate citizen, we prioritize safety, sustainability, and environmental stewardship in all aspects of our operations. Our talented and diverse workforce is at the heart of our success, as we recognize that their knowledge, skills, and dedication drive our ability to deliver exceptional products and services. At Chemtrade, we believe in creating an environment where everyone feels valued, respected, and empowered to contribute their unique perspectives and talents. By putting people at the center of our operations, we build strong connections, nurture innovation, and create a fulfilling work experience for all.

About this Role and You

Operators at our Customer Service Center in Cleveland, Ohio are responsible for unloading Sulphuric acid and other chemical products received by tank car into the center's storage tanks. They also load tank cars and tank trucks, perform other operating and maintenance assignments as directed while acting in accordance with the center's operating procedures and at all times, complying with safety, environmental laws & regulations, company policies, and standards.

Qualifications

High School diploma or equivalent
• Must be able to work independently, in a manner consistent with center safety requirements, make decisions within normal center operating procedures.
• Must be able to communicate effectively with the carriers, with customers, and must be capable to working in an environment that, because of its relatively small size, requires a cooperative and flexible approach to supervision and to co-workers.
• Must have the capability of performing a wide variety of mechanical functions such as operation of the trackmobile, the pick up truck, snow clearing equipment, yard maintenance equipment, tank car switching and placement, simple maintenance equipment, and a general understanding of center equipment.
• Must be knowledgeable of proper procedures for handling the hazardous materials at the center, of center safety and environmental requirements, and maintain a high standard of housekeeping.

Medical Requirement

Chemtrade is committed to the safety and health of its employees and the public. All employees are required to complete and pass their annually held medical assessments, including but not limited to the Pulmonary Function Test (PFT) and the ability to wear a respirator as a condition of employment

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: Employee is frequently required to sit, stand, walk, reach with hands and arms, balance, stoop, kneel, crouch, or crawl. Employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job may include close vision. Must be physically capable of spending long hours outdoors and occasionally work in protected clothing and equipment. Ability to climb stairs and ladders (including vertical).

Responsibilities

• Unlock center facilities and equipment in the morning and lock up before leaving the center.
• Unload tank cars of sulphuric acid and other Chemtrade products in accordance with established operating procedures.
• Load tank cars and tank trucks with those products in accordance with established operating procedures.
• As shipper of tank cars, either full or empty ensure that these cars are in compliance with the regulations before presenting to the railway. The required inspection procedures are detailed in the Tank Car Inspection Manual and complete Pre Trip/Loading Inspection Forms.
• Operate the trackmobile to accommodate tank car loading/unloading and for movement of cars within the center.
• Provide truck loading capability for the full operating hours of the center as required.
• Operate the center scale/s to determine weights of shipments and complete the Bill of Lading for presentation to the carrier as required.
• Operate computer for SAP, maintenance, email and other office type systems.
• Carry out inventory checks of products at the center.
• Be familiar with and carry out effluent control procedures at the center and be prepared to respond effectively in the event of an emergency.
• Understand the quality control aspects of the product handed and be able to perform quality control testing as detailed in the Quality Assurance Manual, Laboratory Procedures.
• Be prepared to respond positively to reasonable demands for necessary overtime assignments.
• Carry out other operating assignments as directed by supervision.

What Chemtrade Offers You

Embracing Diversity, Maximizing Results

At Chemtrade we are committed to cultivating a work environment that embraces and values the unique qualities of every employee. We believe in harnessing the richness of diverse talents, ideas, backgrounds, experiences, and perspectives to drive our business forward. Our vision is to create a workplace where all individuals feel respected, empowered, and inspired to contribute their experiences, ideas, and perspectives.

In our culture, we celebrate multiple approaches and viewpoints. To foster an inclusive environment, we actively encourage the creation of Employee Resource Groups. These groups provide platforms for employees to share their unique perspectives, contribute their ideas, and help shape our inclusive culture. Together, we strive to build a workplace that recognizes and celebrates the diverse voices within our organization.

We recognize that the diversity of our employees is paramount to our organization's success. It is through the diversity of perspectives that we develop and shape programs and tools that support our employees' growth and career management.

Join us in our journey towards building an inclusive workplace that values diversity and promotes the personal and professional development of our employees.

We recognize the immense value of Employee Resource Groups (ERG's) in fostering an including and supportive work environment. Our ERG's serve as vital platforms for employees to connect, share experiences, and celebrate their unique backgrounds and perspectives.

We firmly believe that diversity drives innovation and fuels our success as an organization. By encouraging the formation of ERG's, we aim to create a workplace where all individual feel empowered to bring their whole selves to work and contribute their diverse talents and ideas. Additionally, we understand the importance of work-life balance and the well-being of our employees and their families.

That is why we proudly offer a range of family-friendly benefits, and opportunities for career growth and advancement.

We are committed to supporting our employees at every stage of their lives and ensuring they can thrive both professionally and personally. Join us and be a part of a company that values diversity, inclusion and the well-being of it's employees

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