Strategic Account Coordinator

ABOUT US

Looking for more than just a job? At Thompson Machinery, we've been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.

WHAT YOU WILL DO

The Rental Strategic Account Coordinator will work with the Thompson Machinery Strategic Account Manager and strategic account rental representatives to grow in-territory strategic rental accounts and support the development of National Accounts. The position will involve working directly with Caterpillar National Account Managers and customers. The focus for this position is on large and unique accounts having significant potential rental revenue per calendar year within the dealer territory or in multiple dealer territories. This will be the primary coordinator for those accounts having complex and/or specific agreement and invoicing requirements. Knowledge and experience with telematics devices, programs, hardware, and capabilities is highly desirous. To be effective, the Strategic Account Rental Coordinator must establish an understanding of the following objectives and accountabilities:

ESSENTIAL DUTIES & RESPONSIBILITIES

-Obtain 100% of business plan net revenue goals based on strategic account targets set by strategic account manager.

-Collaborate with other sales and operations management to serve strategic account customers.

-Work to obtain overall financial utilization to meet specific strategic accounts goals in the following areas:

-CAT Equipment

-Allied Equipment

-Work with Strategic Account Manager to develop marketing plans as needed.

-Ensure all policies, procedures and processes are being followed as they relate to Cloud Link.

-Primary customer contact to assist with rental and sales needs for National and Strategic account customers.

-Assist Caterpillar national account managers with growth, implementation, and all other customer-related issues.

-Communicate all strategic and national account information to rental divisions.

-Follow up with all strategic and national accounts on outstanding accounts receivable.

-Work with rental asset manager on fleet (specifications) needs and growth opportunities.

-Primary contact for telematics implementation, monitoring, and conveyance of data for those strategic and national rental accounts which require such services.

-Develop strategic account plans and strategies with the Strategic Account Manager and Strategic Account Rental Representatives.

-Work with multi-territory customers to increase rental market share within Cat Rental Stores

-Handle customer complaints or issues timely, including Daniel Group Survey feedback.

-Lost rent report to be completed timely in Cloud Link.

-100% of management requests, special assignments or projects to be completed within the specified time.

-Consistent communication with rental sales team, and all other departments within Thompson Machinery on progress, issues, needs, etc. as directed by the Strategic Account Manager.

-Work with other Cat dealers as needed to develop strategic and national rental accounts.

-Schedule and develop training to meet strategic customer accounts requirements.

-Attend rental sales meetings as required.

-Track customer incentive programs and provide quarterly accrual information to the Strategic Account Manager.

-Serve as a resource on reporting requirements for all Strategic and National rental accounts, as well as other reporting needs of other rental management as requested.

-Provide consultative sales advice to key executive decision-makers of our strategic accounts.

-Provide quality control on all National and Strategic accounts.

-Work with all rental representatives throughout our territory as needed.

-Work and develop relationships with all allied vendors.

-Work with Strategic Account Managers at other Cat dealers as needed.

-May have to lift up to 25 pounds on occasion.

-Requires frequent hand use for typing, operating the phone, handling materials, and other job-related tasks.

-May work in situations where hazards may be present.

-Other duties as assigned.

WHAT WE EXPECT OF YOU

We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.

BASIC QUALIFICATIONS

EDUCATION & EXPERIENCE

-A college degree, formal college training, and/or additional training in the following areas preferred.

KNOWLEDGE, TECHNICAL SKILL, & ABILITIES

-Knowledge and understanding of the training and support capabilities within the Caterpillar organization.

-Knowledge of the operations, sales, service, and other systems that pertain to account growth (IRS, Dodge Pipeline, DOM, NAP, etc.)

-Strong communication ability via verbal and written correspondence to executive level leaders.

-Strong PowerPoint and Excel skills.

-Analytical and assessment techniques to examine, question, evaluate and report on the performance of each strategic account.

-A working knowledge of Integrated Rental Solutions, Vision Link, Service Link and DBS as well as other telematics devices and portals.

WHAT'S IN IT FOR YOU

At Thompson Machinery, we believe that great benefits are more than just perks- they're essential for employee well-being and success. We've designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here's an overview of our benefits, including some that set us apart from our competitors.

THE BASICS

-Various medical plan options, including a no-cost option

-Vision and dental insurance

-Employer-paid short-term and long-term disability insurance

-Employer-paid basic life insurance

-401k matching

-Profit Sharing

-8 paid holidays annually

-Initially up to 15 days of Paid Time Off annually with increase after five years of service

-Employee Assistance Program (EAP)

WHAT SETS US APART

-Competitive pay

-Exposure to world-class CAT training and development

-Tuition Reimbursement

-Tool Purchase Assistance to buy high-quality tools at deep discounts

-Annual stipend toward the purchase of work boots

-Company Incentive Bonus Program

-Paid Veteran holiday annually to all service members

-Training and Development programs

-Work uniforms and professional cleaning services

-Financial Wellness programs

Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.