Application Coordinator, ClinDoc Certified

The Opportunity:

At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.

We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.

Position Summary:

This position is for an Application Coordinator on the Inpatient Clinical Documentation team. This application builds and supports the documentation tools for multiple clinicians across various areas, including nursing (RN, PCA), and health professionals (e.g. PT, OT, SLP, RD, chaplains). Application Coordinators will also work with clinicians to determine the design and configuration that will most appropriately meet the requirements of the clinical staff. Build will include various Epic tools used within the scope of documentation including flowsheets, notes, worklist tasks, medication administration record and reports as well as others. Clin Doc covers clinicians at the acute and community hospitals, as well as inpatient rehabilitation, long term care and home hospital. Application coordinators will be responsible for the support of our build within the system and will cover call (days, nights and weekends) for all sites. Application coordinators will also build and support some reports within the Epic system.

The ideal candidate for this position will be Epic certified in Inpatient Clinical Documentation and will have 5+ years of healthcare information technology experience.

Principal Duties and Responsibilities:

* Act as part of a team of software application and workflow experts to provide design & build expertise to analyze organization's current business practices and translate them into configurations and workflows, for successful product implementation

* Ability to help guide decisions using application knowledge and analysis in a timely fashion

* Participates in peer review for quality assurance of team member build, and assists with onboarding & mentoring of new team members

* Works closely with end users to document business requirements, and translates those requirements into functional specifications and/or system build/configuration for the software application

* Develops and executes test plans and performs other software quality assurance tasks

* Provides ongoing support of the software applications by identifying and resolving issues, and escalating as needed for timely resolution

* Provides high quality, customer-focused services

* Runs reports, updates tables and performs other tasks associated with the ongoing operation of the software environment

* Participates in regular team meetings to discuss team activities, issues and updates

* Acts as team delegate/representative at department, project or other meetings, as assigned

* Participates as needed with review of the training curriculum and end user documentation for the applications user community

* Uses the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration

* Other duties as assigned