SERVICE ORDER DISPATCHER (UNION)

When you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while sustaining culture.

The federal division of Chugach Alaska Corporation, CGS has been supporting critical missions as a government contractor for over 25 years. Our focus is to support facility maintenance, IT/technical services, construction and education. We are proud to have built, and continue to foster, an incredibly talented team spanning across the globe in hundreds of different fields - each team member proud to serve our country with first-class business services, while also making a difference for our Chugach shareholders.

At CGS, empowering employees is a part of our core, and that focus is one of the ways we build and foster high-performing teams. We empower our employees through competitive compensation and benefits package, professional growth opportunities, truthful communication, and more!

If you are looking for an opportunity to serve something bigger than yourself; if you want your day job to be one that creates meaningful value; if you are looking for an environment that highly values employees and respects individual differences - then Chugach Government Solutions may be the right fit for you!

The incumbent receives, reviews, and processes maintenance repair, and minor construction requirements from building managers and other customers.

Work Model: Onsite

Essential Duties & Job Functions:

• Receive, record, and distribute work orders to service crews upon customer's requests for service.
• Records information such as name, address, and article to be repaired or serviced.
• Schedules service call and dispatches service crew.
• Calls or writes customers to insure satisfactory performance of service.
• Provides customer service status on requirements and inquiries.
• Dispatches craftsmen on emergency and urgent requirements.
• Participate in real world situations and exercises by following necessary checklists and notification procedures.
• Updates facility files and makes necessary changes.
• As assigned, updates and files the warranty/guarantee requirements, update the building manager listings, and provide training for customers.
• Updates status of direct scheduled work, updates draft work orders to planned jobs if required, updates status on planned jobs if required.
• Updates RWP program as needed.
• Asks customers to fill out customer surveys or e-mail them to customers.
• Updates spreadsheets with work order information.
• Listings for LUC's counting the numbers and filling out the spreadsheet.
• Files documentation in facility jackets.
• Updates ACES for Facility Managers and Warranty Information.
• Prints out training certificates for those who receive initial and recurring Facility Manager training.
• Hand carries work order files to other CE agencies.
• Works with Team Leads/Managers by printing out work status report and assigning craftsmen to jobs.
• Implements safety program for section.
• Performs other related duties as assigned.

Mandatory:

• High School Diploma or Equivalent (GED).
• Two (2) years of data entry experience.
• Ability to acquire and maintain government identification/common access card.
• Ability to deal with a variety of people in a professional, courteous manner in diversified situations.
• Valid state Driver's License with acceptable driving record pertinent to the position.
• Ability to successfully pass any background checks and/or drug testing required on the contract.
• U.S. Citizenship.
• Ability to obtain access to U.S. Government Installations through the Defense Biometric Identification System (DBIDS).

Reasonable Accommodation:

CGS will provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Chugach Government Solutions or any if its subsidiaries, please email ada@chugachgov.com

Equal Employment Opportunity:

Chugach is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, pregnancy, disability, genetic factors, protected veteran status or other characteristics protected by law.