Intake Worker

LOCATION: Tucson Hospitality House -1002 N. Main Ave

IMMEDIATE SUPERVISOR: Shelter Program Manager

STATUS: FT - Sunday-Thursday - 11:00pm - 8:00am

MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

QUALIFICATIONS:

• Experience working with homeless population
• Able to maintain a non-judgement attitude and a professional approach working with clients
• Ability to use HMIS software program
• Computer literate in MS Office Software
• Ability to work with people of diverse backgrounds and circumstances
• Able to handle crisis/emergency situation or services for the homeless and to utilize crisis intervention, crowd management and conflict resolution skills
• Certification in First Aide, CPR and AED required. If not current, certification must be obtained.
• Ability to assess at risk participants and situations
• Excellent verbal and written communication skills
• Successful background clearance

RESPONSIBILITIES:

• Manage general operations of Intake area, and client needs staying in house, providing information and referrals, medication, access to luggage and items checked in
• Position will work independently with minimal direct supervision during overnight hours. Because of this excellent documentation will be required and checked against surveillance footage randomly
• Monitor and supervise clients, investigate and report activity and incidents appropriately, or as needed to emergency responders, such as police, fire and/or ambulance personnel, according to established guidelines
• Maintain a visible presence at all times in the facility to deter criminal mischief
• Provide accurate and through written communication in the (IR) Incident Report Log Book for management and other staff review
• Gather statistical information from participant sign-up sheets, laundry, church and client registration and enter into HMIS, as well as other various services provided to clients during all stays
• Complete HMIS Intake Assessment, V1-SPDAT packets on any clients arriving during the overnight shift
• Answer incoming telephone calls
• Conduct random breath analysis testing, on days directed for clients entering shelter and any suspected to be intoxicated, using a Breathalyzer devise, determining eligibility to receive housing based on the results of BAC level
• Manage exit of clients in the morning, using proper sign out procedures, to include baggage check out, cell phones, medication, weapons and any other items checked in upon arrival
• Implement a minimum of 4 regular facility, dorm and restroom checks, including 1 exterior perimeter check documenting times and any activity, insuring doors, windows, gates are secure
• Use proper radio procedures in conjunction with partnering staff on duty
• Provide clients with requested forms, i.e., grievance, laundry, etc.
• Provide hygiene items, i.e., shampoo, razors, body wash, towels, as needed
• Review shelter rules and policies and procedures with clients as necessary or when questions arise
• Take necessary precautions with clients to prevent damage to the facility
• Interact with other agencies providing guidance and direction for special circumstances of clients, arriving by police escort, or released from the hospital
• Maintain safety and security of clients and staff, monitoring front doors, allowing access only to authorized persons
• Enforce all house rules, regulations, and policies
• Ensure blanket distribution box stays supplied at the outside front door after hours
• Contact Program Manager when there is an emergency, following the chain of command contact list in mangers absence
• Attend all staff meetings and relevant training seminars as directed

PHYSICAL REQUIREMENTS: Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 35 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must have the ability to operate telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.