Vice President (VP), Client Sales and Support

Join Our Team as VP of Client Sales & Support

Are you a visionary leader with a passion for driving business growth and fostering long-term relationships? If so, we want you to join our team as the Vice President of Client Sales & Support. At Safelite, we're more than just an auto glass company - we're a place where you can build a fulfilling career. Let us be the best place you'll ever work.

About the Role

As the Vice President of Client Sales & Support, you will be a trusted advisor to our largest insurance client partners. Your role will involve designing and implementing best-in-class claims programs that deliver exceptional customer experiences. You'll leverage your expertise to help clients uncover and address critical business needs, all while expanding Safelite's footprint within their organizations.

Key Responsibilities

• Strategic Account Management: Personally manage a portfolio of key and strategic customer relationships, acting as a trusted advisor and collaborating with internal partners to develop innovative solutions that enhance customer satisfaction and profitability.

• Customer Solution Design: Influence top management to identify strategic outcomes and lead cross-functional teams to design and implement tailored solutions that meet mid- to long-term customer needs.

• Business Management: Collaborate with the sales operations team to analyze market trends, monitor financial results, and optimize resource use, ensuring business results for large and complex insurance client partners.

• Customer Relationship Development: Develop and maintain relationships with senior executives of strategic clients, identifying opportunities to expand Safelite's offerings and increase value creation.

• Data-Driven Improvement: Use data-driven analyses to identify and implement product and service improvements that enhance business performance for both Safelite and client organizations.

• Digital Vision and Strategy: Work with digital and customer experience teams to illustrate the value of digital strategies and deliver successful innovation projects that enhance the end-user experience.

Qualifications

• Bachelor's Degree or equivalent experience required.
• 10+ years of experience as a trusted advisor for national clients.
• Strong written and verbal communication skills, including contract development.
• Proficiency in Salesforce account management.
• Strong negotiation skills and the ability to travel up to 50%.
• Expertise in identifying key buying influences and using data to deliver insights and drive decision-making.

Why Safelite?

Our people are passionate about what they do, the products they sell, and the customers they serve. If you're looking for an opportunity to be part of a work family that values collaboration, innovation, and dedication, Safelite is the right company for you.

#LI-Hybrid

#LI-LF

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

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