Social Services Coordinator

LOCATION: Santa Fe, NM

STATUS: Non-Exempt/FT/40hrs/wk

MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Social Service Coordinator provides direction and oversight of the Social Service programs which serve Santa Fe and surrounding areas. This position supervises volunteers and the daily social services operations. The role involves, evaluating, and reporting on social services programs as well as providing direct service to clients. Alongside the Corps Officer, the Social Service Coordinator will monitor program budgets and revenue, ensure timely reporting of grants, and collaborate with the Grant and Development Department at DHQ in sourcing new funding opportunities. The Social Service Coordinator will also be asked to network with community partners and outside organizations as The Salvation Army's representative as assigned.

QUALIFICATIONS:

• BS degree in social work or related field required. (MSW preferred)
• Experience in a social service capacity may substitute for education in a 2:1 ratio
• Excellent knowledge of local community resources required
• Demonstrate a positive attitude & an ability to work with people of diverse backgrounds & circumstances
• Able to maintain a non-judgmental demeanor, using a professional approach and maintaining boundaries with clients
• Able to handle crisis/emergency services for the homeless & working poor by utilizing crisis intervention, & conflict resolution skills
• A proven ability to maximize services with budgetary constraints
• Ability to quickly become proficient in Salvation Army approved Social Service programs & network requirements
• Computer literate & proficient in Microsoft Office Suite to include Word, Excel, PowerPoint & Outlook
• Ability to work in an office setting & operate office equipment
• Must be able to type a minimum of 50 wpm.
• Must possess a valid New Mexico driver's license and clean MVR & pass The Salvation Army Fleet Safety e-learning
• Ability to pass a criminal background check

RESPONSIBILITIES:

• Responsibility of the operation of all Salvation Army Social Service Programs to include but not limited to the following:
• Food Pantry Program
• Utility Assistance Program
• Rental Assistance Program
• Clothing and Houseware Voucher Program
• Gas and Bus Voucher Program
• Pathway to Hope Program
• Homeless Breakfast and Shower Program
• Resource Day Center Program

Be responsible for the following aspects of each program by:

• Determining eligibility
• Maintaining records
• Monitoring costs
• Oversee staff
• Recruit, secure, and train volunteers, recording all statistics relating to same
• Ensure compliance it PTM policies & protocols for volunteers that are assigned to work with or have access to children.
• Inventory control
• Intake of clients
• Distribution of funds and goods
• Promotion of special events
• Case Management
• Securing outside vendors to aide clients i.e., motels, transportation companies and other related providers who can assist clients.

Office procedures, record keeping, and supplies the following responsibilities would be required:

• Recording and filing (electronically) of all casework documents
• Prepare and submit all required daily, weekly and monthly reports and statistics
• Communicate the supply needs of Social Services to the Corps Officers

Seasonal activities with requirements to include but not limited to the following:

• Networking with holiday goods and/or service providers in the community
• Seasonal Warming Day Center Program
• Seasonal Thanksgiving Assistance including intake & distribution procedures
• Seasonal Christmas Assistance including intake & distribution
• Seasonal Back to School Program
• Helping with the angel tree program, especially with the production of angel tree tags

Case Management:

• Oversee all aspects of case management
• Maintain a client caseload
• Conduct interviews, assessing immediate & long term needs, and developing case plans
• Provide case management and needed services to low-income and/or at risk individuals/families in compliance with program policies and procedures
• Manage wellness check-ups as needed for social service clients
• Write accurate and concise case notes for each client
• Work collaboratively in striving to provide service excellence to clients

General Duties:

• Maintain accurate program records of EFSP, SHARE AND REACH programs, as well as volunteers
• Manage court appointed volunteers and track hours for reporting back to probation department
• Manage the food pantry; assisting clients and stocking shelves, bagging food and other related duties when necessary
• Maintain neat and organized work area
• Networking with other agencies and organizations
• Other duties, as assigned as they relate to the position of Social Service Coordinator
• Observe & ensure that TSA, city, county, state, & federal rules, regulations, & guidelines are followed.
• Attend community meetings, public relation events and seminars as directed
• Research, create, & propose alternative methodologies of service delivery to extend outreach of social service programs.
• Develop and propose new programs to enhance current offerings of the Santa Fe Corps Social Service Department
• Work, in conjunction with the Divisional Social Service Director & Divisional Grant Writer, to enhance & expand programs
• Other duties as assigned as related to the position of Social Service Coordinator.

PHYSICAL REQUIREMENTS

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl, and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must have the ability to operate telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.