Coordinated Care Specialist

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

The College of Engineering (COE) at The Pennsylvania State University is a recognized world leader in impactful teaching and learning; research; and service to the University, the profession and society. We promote a culture of equity and inclusion, wherein everyone is welcome; everyone is respected; everyone's opinion and contributions are valued; and everyone strives for excellence in themselves, in their colleagues, and in the institution. We are seeking innovative, knowledgeable, and collaborative individuals to join the student support team to provide communication and coordination for students experiencing a range of multi-faceted individual needs.

The College of Engineering is supportive of flexible work arrangements when aligned with the ability to meet the needs of the unit and the essential duties of the position. Questions related to flexible work should be directed to the hiring manager during the interview process.

The College of Engineering is implementing a new Coordinated Care Program that is intended to help students (and the faculty/staff who are supporting these students) who have multiple, significant inter-connected challenges, and who are struggling to navigate across the complex network of Penn State supports, offices, policies, and procedures. The individual in this role will serve as the initial point of contact, responding to inquiries and referrals, conducting triage reviews, and communicating the Director's determination of level of coordination and associated next steps based on each student's individual needs. This individual will also assist the Director in communication with university-level offices about the college and individual student cases. This position requires interaction with students, parents, faculty and staff, and other university offices.

The selected individuals will support undergraduate students with the following:

• Document and track inquiries, referrals, status of current student cases, and Coordinated Care plans

• Generate reports for COE Leadership and University partners

• Create and nurture relationships with partner offices, particularly those with a more concentrated Diversity, Equity, Inclusions, and Belonging (DEIB) focus (such as the Center for Engineering Outreach and Inclusion) to promote intentional engagement

• Conduct information sessions and produce communication to inform students, faculty, and staff about the Coordinated Care Program

• Maintain and ensure confidentiality of student records

• Keep up-to-date with college advising philosophies and practices, not only to inform their work in the Coordinated Care Program, but also to be available to mitigate unexpected urgent advising vacancies within the college. This will ensure that the advising capacities will not be more drastically impacted during unexpected or temporary vacancies.

Desired qualities and skills include, but are not limited to:

• A commitment to diversity, equity, inclusion, and belonging

• Excellent written and oral communication skills

• Ability to interface effectively with a diverse community inclusive of students, staff, faculty, and administrators

• Enthusiasm for working with college students and helping them define and achieve their own successes

• Strong organizational skills with an interest in utilizing technological tools

• Demonstrated knowledge of student and identity development; with a specific focus on college-aged students

We are interested in candidates who are:

• Comfortable with creating something new

• Comfortable with trying things and adjusting as needed

• Comfortable communicating with various stakeholders

Education:

• This position will be filled at the Intermediate Professional level, depending on the final applicant's experience and education.Intermediate requires a minimum of a Bachelor's degree and one year of relevant experience, or an equivalent combination of education and experience.

• Excellent interpersonal and communication skills, strong attention to detail, and a desire to work with different student populations in a high-enrollment college unit are necessities for success in this position.

• The successful candidate will have a strong background in working with high school or college-aged students and a proven track record of commitment to serving diverse student populations.

How to apply:

• Required material; a resume along with a cover letter expressing interest in working with college-aged students, and specifically why you are interested in the new Coordinated Care program.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.

The salary range for this position, including all possible grades is:

Salary Structure - additional information on Penn State's job and salary structure.

CAMPUS SECURITY CRIME STATISTICS: