Temporary AV Support Specialist

Department: Temp Center
Salary/Grade: TMP/01

Position: Temporary AV Support Specialist
Hours: This is a full-time position (30 hours per week / 4 days per week)
Pay: $25.00 per hour
Campus: Evanston
Approximate start date: 10/21/2024
Approximate end date: 4/30/2025

Northwestern University is seeking a temporary Full-time AV Support Specialist for the Evanston campus.

Temporary Job Description:

The Support Specialist is responsible for providing excellent Information Technology and Audio Visual support throughout the school of business to students, faculty, staff, and infrastructure (classroom, study rooms, conference rooms and common areas). The incumbent must be able to work flexible hours.

Principle accountabilities:

Providing excellent front-line technical support for all Kellogg faculty, staff and students

Supporting and maintenance of devices and IT services

Supporting video-recording and web conferencing sessions

Providing technical support for public computing including printers, computer kiosks, public displays and peripherals

Performing non-technical tasks and other related duties as required or assigned

Qualifications Required:

2 - 4 years of experience in the field of Information Technology end user computing and/or Audio Visual support or equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.

Two years of customer service experience providing excellent in person or over the phone support

Proficient in Microsoft Office, Windows OS, and Mac OS

Intermediate skills supporting and troubleshooting of audio and video integrated systems and/or computing devices

Basic understanding of TCP/IP networking

Professional demeanor with strong ability to work with others as an effective member of a team

Ability to follow instructions and work effectively with minimal direct supervision

Ability to make sound decisions and work effectively even under time pressure

Detail oriented, self-motivated, and excellent communication skills

Preferred Qualifications:

Basic experience in troubleshooting Windows and Apple hardware

Advanced problem solving skills supporting and troubleshooting of audio and video systems

Exposure to incident tracking tools (i.e., ServiceNow, FootPrints, Remedy, or other)

CTS, A+, Microsoft, Apple, or equivalent certification(s)

2 - 4 year college degree

Northwestern University seeks to employ a varied and diverse range of dynamic people who understand the importance of our mission and vision. When you consider a temporary opportunity at Northwestern University, you know that you are joining an institution with a deep history of academic, professional and personal development.

Northwestern strongly recommends COVID-19 vaccinations and boosters for people who can obtain them as a critical tool for minimizing severe illness. More information can be found on the COVID-19 and Campus Updates webpage.

The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.

Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.