Program Manager

Job Title: Program Manager

FLSA Status: Full Time - Exempt
Reports to: Assistant Director

Schedule: FT, varies
Supervises: Program Assistants/Shift Supervisors

Rate of Pay: $67,600 annually

Close Date: 11/23/2024

Benefits: Standard; Full-Time, exempt are eligible for but not limited to the following:

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit - 20 vacation days per year, accrued at the rate of .077 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Function

The Program Manager is to provide direct oversight of the program staff and non-congregate facilities located in the Denver Metro Area. This space is for people experiencing homelessness who are looking for congregate and non-congregate shelter living. The primary responsibility of this position is to provide leadership and supervision to the program staff, volunteers, and clients during program operation: this includes training, safety, policies and procedures, and scheduling. The individual in this position will seek insights and understanding of the people we serve, to determine the needs we may address and to aid people in changing the pattern of their lives to function more effectively in society. This position will work closely with Non-Congregate Shelter Director to develop shelter programming that follow best practices in trauma-informed care and other client-centered approaches. This individual may work morning, evening, overnight or weekend shifts.

Duties and Responsibilities

The Program Manager's core activities through DMSS will include:

• Manage and lead staff to create a positive environment for staff and guests.




• Lead and manage teams: hire, train, cross-train and develop program staff for non-congregate shelters.
• Manages HR related issues including hiring, staff discipline and conflict resolution in a timely manner.
• Train staff to be proficient in responding to both simple and complex situations while using trauma-informed care and appropriate crisis intervention strategies.
• Ensure staff complete all required on-boarding trainings.
• Ensure appropriate staffing and productivity by program staff; coordinate work assignments, workflows and ensure regular staff meetings.
• Oversees staff schedules while ensuring appropriate staffing levels and low overtime utilization.
• Responsible for site Protecting the Mission training and compliance, where appropriate.

• Maintain safe, stable, supportive community environments that allows guests to focus on their recovery, health, and future housing stabilization.




• Provide support and insight into improving assessments, forms, policies, procedures, intake data quality, outputs, outcomes, etc. to Director to align program and case management functions to empower residents to end their homelessness.
• Ensure staff understand and follow the expectations provided in the Staff Handbook and Community Policies; facilitate and enforce the Community Policies, being firm yet reasonable.
• Optimize the alignment of center, logistical, and case management processes and procedures to provide an effective end-to-end path for guests from center to housing.
• Ensure shelter occupancy is maximized, through appropriate scheduling and recognition of vacancies.
• Develop, maintain, monitor, evaluate and enforce policies, procedures, and rules.
• Mediate and resolve client complaints to ensure appropriate outcomes and consistency.
• Identify and address health and safety hazards and routine maintenance concerns with staff; ensure the safety and cleanliness of the shelter, including the coordination of building maintenance, repairs, and cleaning with the hotel management.
• Ensure compliance standards are met by staff and facilities related to emergency response, safety, etc.
• Conduct facility tours for potential donors and volunteers; coordinate events and activities; oversee and ensure support for volunteers.
• Ensure tracking, ordering, and maintain fair distribution of need items, supplies and donations.

• Provide Program Output, Outcome, and budget Reporting.




• Ensure a high level of data quality in HMIS and other reporting formats.
• Provide reporting for tracking success, identify gaps for improvement and make recommendations to the Lead Program Manager. Implement these changes on a program level.
• Monitor budgets, ensuring that resources are used effectively and efficiently.
• Complete timely monthly and annual reports for Director as requested.

• Manage Supportive Services Programming




• Ensure collaboration with shelter and supportive services teams internal and external to The Salvation Army. The goal of coordination is to provide a seamless, supportive continuum of care for clients that results to an end to their homelessness.
• Eliminate unnecessary barriers and streamline processes.
• Support staff in resolving client issues, approve exceptions and help find unique solutions to difficult situations.

• Facilitate Network with Community Resources and Partners

• Initiate and coordinate networking relationships with appropriate community and government agencies.
• Encourages and develop coordinated access/connection for residents with necessary community services.
• Create opportunities and space for the provision of services and training by community partners.
• Participate in community meetings and collaborations as a representative of The Salvation Army, as assigned by the Division Social Services staff.

Education, Experience, Skills, and Qualifications

• High School Diploma/GED required
• Bachelor's degree or higher preferred.
• At least 2 years of experience working with vulnerable populations, as demonstrated through education or work experience, required.
• Customer services experience; effective communication and people skills
• Must have experience supervising staff and working with homeless, other poor, and culturally diverse populations.
• Must have current certification in first aid /CPR skills or obtain them within six months of hire.
• Must have crisis intervention and non-violent mediation skills, show respect for other employees, associates and clients, and the goals and objectives of The Salvation Army.
• Experience with trauma informed care and crisis management techniques, preferred.
• Must be minimally 21 years of age and possessing a valid in-state Driver's License

Physical Requirements

• Ability to maneuver.
• Ability to remain in a stationary position.
• Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull, and reach overhead.
• Ability to operate telephone.
• Ability to lift to 25 pounds.
• Ability to access and produce information from the computer.
• Ability to understand written information.
• Qualified individuals must be able to perform the essential duties of the position with or without accommodation.
• A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.

The Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.