Business Performance Analyst, Ambulatory Capacity Management

Business Performance Analyst

The MGB Ambulatory Capacity Management (ACM) department supports strategic operations of Mass General Brigham and its hospital and physician groups to manage and optimize provider schedules with the goal of helping ambulatory departments achieve access and scheduling goals. The ACM department's primary responsibilities include managing and optimizing provider templates, consulting with practices to design and build effective Epic decision tree and other scheduling build, and to analyze demand and capacity data to create actionable recommendations for improvement.

Reporting to the Enterprise Director of Ambulatory Capacity Management, the Business Data Analyst is responsible for ongoing advancement and distribution of a portfolio of Capacity Management dashboards and reports. In collaboration with the Ambulatory Capacity Management leadership team, the incumbent will be responsible for development and oversight of all ambulatory demand, capacity management and scheduling workflow related measurement and reporting structures. Responsibilities will include but are not limited to analyzing enterprise-wide capacity and access data to identity trends, areas for intervention and best practice and identification of Epic build calibration or process related adjustments required to achieve key capacity utilization and ambulatory access goals. Specifically, the core responsibility is to identify solutions that effectively leverage Epic Cadence, Ambulatory and other scheduling functionality and improve patient access to care through a deep understanding of demand and capacity data and analytics. This position will work closely with Ambulatory Operations, Enterprise Analytics, ACM Partnership Management team, Ambulatory Care Transformation leadership, and constituents involved in Enterprise Assessment Management efforts across MGB.

This position requires strong skill and ability in applying critical thinking to challenging business problems. In addition, strong project management skills are needed with demonstrated experience working on large, complex projects and the ability to lead multiple concurrent projects. Excellent and independent judgment, communication skills, and the ability to work effectively within a matrixed organization are needed. Also required are exceptional organizational skills, including effectively developing work plans, meeting deadlines and managing projects and teams within a fast-paced, changing environment. The incumbent will work independently and collaboratively to produce consistent, high-quality deliverables.

Access/Business Analytics - 65%

In collaboration with the Enterprise Director for Capacity Management, plan and implement new demand, capacity and access analytics and data sets, including development of dashboards and reports for use by client departments, ambulatory leadership and hospital senior leadership.

Serve as a subject matter expert on capacity and demand analytics to support both leadership and staff within Ambulatory Capacity Management, Ambulatory Operations and Services and across the enterprise as directed.

Manage report distribution and priorities in partnership with department leadership, monitor use of reports, overall impact to operations and reaching target outcomes, and recommend adjustments or retirement of dashboard and reporting collateral as needed to maintain an efficient and effective portfolio.

In partnership with ambulatory leaders, assess new data requests for impact, scalability and resource requirements. Develop recommendations to bring to Ambulatory Leadership and follow through on execution of development of new dashboards and reports as required.

Engages in the hospital community at large and finds forums and opportunities to increase awareness of ambulatory capacity management expertise, unique value, and priorities that underscore the impact of the demand and capacity reporting portfolio assigned. As needed, leads and/or participates on committees across the MGB enterprise.

Participate in projects, meetings and other responsibilities as assigned.

Participate in interviewing, onboarding and orientation for new staff members.

Participate in team-building activities to promote high performance among colleagues.

Project Management - 35%

Responsible for planning and scoping several inter-related initiatives and helping senior-level business stakeholders make informed decisions about which initiatives to tackle and how to tackle them.

Develop recommendations for operational performance and improvement projects related to patient access, scheduling template optimization, and other access operations-focused initiatives.

Collaborate with Ambulatory, Data/Analytics and EAM leadership across MGB to advance patient access goals and related dashboard and reporting project implementations.

Manage communication plan to keep stakeholders apprised of progress and challenges, including development of presentations to create stories around business issues and recommended interventions.

Develop, communicate, and hold assigned project staff accountable for project timelines, key performance indicators, and project deliverables.

Implement assigned staffing needs for each project to execute and meet project deliverables; submit proposals to department leadership for review and approval

Qualifications

• Bachelor's Degree required, preferably in healthcare, business or related field; MBA, MPH, or MHA preferred.
• Minimum of 5 years' experience in project management or a related field required with increasing levels of responsibility and with an emphasis on ambulatory operations and/or demand and capacity analytics in a healthcare setting.
• Ability to generate and encourage creative ideas, innovative thinking, and imaginative solutions to issues or problems.
• Proven track record of maintaining the highest standards of performance, quality, credibility, and integrity.
• Strong/Advanced computer skills required.
• Experience facilitating and coordinating meetings with various diverse functional groups and stakeholders in person and virtual.
• Technical aptitude to fully understand and obtain the knowledge required to effectively collaborate with Ambulatory Operations, Enterprise Analytics, and Digital Team counterparts.

Skills, Abilities, & Competencies Required

• Strong understanding of data management and applications for use within the practice environment including summarizing and presenting data and next steps; knowledge of process mapping and workflow mapping.
• Strong analytical skills to appropriately evaluate projects, project requirements and team performance.
• Advanced knowledge and demonstrated exceptional skill in managing departmental or institutional projects; able to implement standard approach and strategy with team members and practices.
• Demonstrated ability to effectively manage projects and project key performance indicators on projects that are very large in size and complexity, including interdepartmental in nature.
• Strong organizational skills in a deadline driven environment; ability to organize time and priorities effectively, asking for direction when appropriate.
• Exceptional ability to prioritize multiple tasks and projects to meet team objectives and deadlines.
• Self-directed and displays good judgement; transparency and sharing of work and knowledge.
• Ability to establish and cultivate constructive client relationships; effective at participating in team-building activities.
• Excellent interpersonal/communication and presentation skills. Ability to interview stakeholders, job applicants and others to acquire necessary information to support projects.
• Judgement and discretion in interacting with providers and management on sensitive and confidential issues.
• Ability to lead teams and collaboratively provide functional guidance and feedback to others.
• Understanding of financial elements of project management, including budgets, cost-effective resource utilization and expense tracking.
• Advanced Proficiency with Microsoft Excel, PowerPoint and Project Management Software. Proficient in other Microsoft Office and Office 365 suite of tools.

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.