Program Coordinator - Stewardship

One or two days in the office a month as a team; when in the Office M-F 8:00AM-5:00PMand otherwise as needed based on effectively engaging partners and colleagues.

Lebanon, NH
35 Centerra Parkway

The Program Coordinator for Stewardship is responsible for the implementation and execution of stewardship programs, planning and logistical support for a wide range of projects, data management, and administrative support for the Stewardship team to ensure smooth operation in a fast-paced, dynamic environment.

Reporting to the Director of Stewardship, the Program Coordinator is engaged in the administrative activities of our comprehensive stewardship program with a focus on conveying gratitude, the value of giving, and the importance of maintaining/growing donor relationships. The coordinator works cooperatively with a wide variety of colleagues, including leadership, faculty, staff, students, and alumni, to help execute stewardship programs and strategies. This position works with highly confidential information on a daily basis and uses discretion in sharing information with internal and external stakeholders.

Skills & Knowledge
* Excellent written and verbal communications skills.
* Exceptional customer service skills. Demonstrated ability to work with a diverse constituency in a consistently positive and productive manner - including clinical patients, donors, alumni, and colleagues.
* High degree of comfort with complex systems and the desire and ability to learn new systems as needed.
* Knowledge of Microsoft suite and data entry experience preferred.
* Ability to manage shifting workloads and changing priorities with grace and tact.
* Strong attention to detail, ability to work independently and as part of a team as necessary.
* Ability to handle sensitive and confidential information.
* Commitment to diversity and to serving the needs of a diverse community.
* Brings joy and humor to the workplace.

Experience
* 1 - 3 years of stewardship experience preferably in a medical or academic environment.

Education
* Associates' degree or the equivalent combination of education and experience.

* Experience leveraging information systems and business practices to enhance donor experiences preferred.

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Project Coordination
* Organizes, manages, and executes donor recognition in the form of honor rolls, donor listings, donor signage, and other forms of public recognition.
* Organizes, manages, and executes the communication efforts for stewardship engagement programs based on donor behaviors such as: first time, tribute, consecutive, loyal, and other segments of our donor population.
* Organizes, manages, and executes acknowledgment deliverables including the production, approval, and launch of multiple print and multi-media deliverables.
* Organizes, manages, and executes annual giving stewardship including the production, approval, and launch of multiple print and multi-media deliverables.
* Organizes, manages, and executes stewardship tchotchke program including the production, approval, and inventory of gift items.
* Tracks and updates Stewardship metrics dashboard.

Data Management
* Ensures that appropriate systems are maintained in a consistent, accurate manner.
* Works closely with other team members in Advancement Services to ensure that we regularly capture and maintain key data points for all the programs overseen by Stewardship.
* Develops various outputs, reports and files from multiple systems.
* Has the ability to troubleshoot problems and recommend improvements to systems, reports, and other outputs.
* Works on data enhancement and integrity projects for Stewardship.
* Update and keep current process documentation.

Continued Learning
* Participate in organization-wide initiatives and trainings that contribute to the creation of a diverse, equitable, and inclusive work culture that encourages and celebrates differences.
* Utilize internal and external resources to support your personal and professional development journey with mentorship from the Director of Stewardship.
* Attend departmental and organizational retreats for shared planning, team building, and professional development.
* Keep informed of trends in fundraising and medical communications and apply them to projects.

Calendar, Administrative Management and General Office Support
* Coordinates and schedules a variety of multi-participant meetings and activities to support the functions of the stewardship team, updating schedules and plans as needed.
* Tracks Stewardship budget
* Manages ordering and maintains inventory of printed materials including letterhead, reply forms, envelopes, etc. for direct mail programs.
* Stays abreast of changes and innovations relating to office software, especially Smartsheet, and communicates changes to team to ensure optimum use of the products.
* Performs other duties as assigned