One-Stop Graduation Coordinator

POSITION SUMMARY
Provide students, visitors, faculty and staff with one-stop quality service by sharing accurate information and knowledge in the broad areas of admissions, advising, financial aid, registration, and other processes administered by Student Services, while utilizing the required skills and software to review and award degrees in compliance with University standards and accrediting body requirements. This position reports to the Registrar.

ESSENTIAL FUNCTIONS:

• Responsible for the support of all departmental functions necessary for the daily operations of the Office of Admissions & Records, and for all activities related to the support of the One-Stop customer service model.
• Responsible for specialized, detailed back-office tasks related to the Office of Admissions & Records including graduation application/degree awarding processes.
• Coordination, communication and preparation for commencement exercises (live or virtual) to occur each fall and spring semesters.
• Coordination and review of transfer transcript evaluations as they apply to the completion of entrance requirements, and confirmation of eligibility for admissions to specialized programs, such as EMS, Nursing, Occupational Therapy Assistant, and Respiratory Therapy prior to progression committee meetings each semester.
• Review educational records for students applying for specialized programs listed previously.
• Coordinate the digitizing and archiving of historical educational records paper, CD's, microfiche, etc. to ensure accuracy and efficiency of the process while maintaining compliance with federal and state record-keeping standards.
• Responsible for completing Official Transfer Evaluations in the Banner Student Information System on all incoming transcripts from other colleges for all students.
• Assist with administration of Who's Next Software for all Admissions & Records staff.
• Cross training in other Admissions & Records areas in order to serve as primary backup for Academic Appeals and Change Forms.
• Hire, train and supervise student employees including work-study students or student hires.
• Evaluate and compare the information provided on the documents/graduation applications for consistency and accuracy, and request additional information if the information is incomplete or if there is a conflict between the information provided on one form when compared to the other documents.
• Responsible for maintaining a Graduation and Degree Awarding procedures manual.
• Coordinates with Academic Advisors and Educational unit staff/faculty regarding degree completion information (course substitutions, grade changes, catalog of record, degree evaluations, etc.).
• Utilizes the imaging and indexing process in WebXtender to ensure accuracy and efficiency of the process while maintaining compliance with federal and state record-keeping standards.
• Process incoming degree and education verification requests.
• Must attend and assist at ENMU-Roswell commencement ceremonies each semester.
• Provide support to other staff while maintaining a high level of confidentiality.
• Perform other duties as deemed necessary or assigned.

• Create an atmosphere of effective, efficient, friendly and reliable service, providing an easy, accessible, credible resource from which individuals can access information.
• Serve as first point of contact for new students and community members, by disseminating college information including academic programs, enrollment processes and financial services.
• Assist students in conducting registration activities such as understanding course offerings, adding, dropping, wait listing, auditing and withdrawing from courses.
• Provide students with information regarding residency.
• Assist students with online services.
• Screen and schedule appointments for advisors, financial aid and/or other division staff.
• Guide prospective students in determining appropriate entry level, completing admission documents, and meeting college requirements.
• Refer students and visitors to college personnel, according to established protocol.
• Assist with the development of policies and procedures, keeping the procedures manual current.
• Ensure that all activities are conducted within the established guidelines of the Family Educational Rights and Privacy Act (FERPA).
• Perform assigned responsibilities, duties, and tasks according to established practices, procedures, techniques, and standards in a safe and efficient manner and with minimal supervision.
• Assist with campus events (i.e., orientations; open registrations on campus and at satellite sites, college fairs, and commencement) and other special projects, as requested.

• Financial aid awarded.
• Missing tracking requirements for financial aid.
• Explanation of current financial aid Satisfactory Academic Progress status.
• Financial aid documents requested.
• Transcript information, general hold information, account balances, admissions and registration information.

• The employee must possess the ability to operate current technology utilized by the department, including but not limited to: Microsoft Office, Banner, WebXtender, telephones, fax machines, copiers, scanners, and computers.
• Strong written and oral communication skills.
• Ability to establish and maintain positive working relationships with other employees.
• Strong customer service orientation.
• Ability to manage interpersonal conflict situations requiring tact, diplomacy and discretion.
• positive attitude.
• Ability to interact effectively with diverse student populations and a wide variety of coworkers.
• Ability to multitask.
• Solution oriented; detail-oriented.
• Critical thinking skills.
• Ability to read, understand and correctly apply rules and regulations.
• Ability to work in a fast paced and stressful environment while maintaining a friendly and courteous manner.
• Understand and communicate complex governmental regulations and delivery systems affecting financial aid, financial services, admissions and registration.

MINIMUM REQUIREMENTS:

• Three years related experience and an Associate's degree; or equivalent combination of education and experience.
• Experience working with students or the general public in a customer service environment.

• Prior experience working in a post-secondary education institution.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The specific statements shown in each section of this description are not intended to be all inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.

Electronic Application Instructions: Electronic applications should be submitted through the "Apply" link on the top of this page. Please attach the following required documents to your electronic application:

Required Documents:
Letter of Interest
Resume / Curriculum vitae
Transcripts Official or Unofficial. (Scanned/PDF transcripts required if being used to meet the minimum or preferred qualifications; Copy and Paste transcripts will not be considered.)

ENMU-Roswell is an Equal Opportunity/Affirmative Action/Title IX Employer. Eastern New Mexico University-Roswell is committed to creating a diverse environment and is proud to be an equal opportunity employer. The University does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy, gender identity, and sexual orientation), age, disability, genetic information, veteran status, or any other protected status in its programs, activities, or employment. People seeking additional information about the University's non-discrimination policy should contact the Affirmative Action Officer at (575) 562-2218. Individuals with disabilities requesting an accommodation can call the office of human resources at (575) 624-7411. The University does not discriminate on the basis of sex in its educational programs, activities, employment and admission, and the University is required by Title IX and 34 C.F.R. Part 106 not to discriminate in such a manner. For more information regarding Title IX please click www.roswell.enmu.edu/notice-of-nondiscrimination New Mexico is an open records state, therefore ENMU-R complies with the Inspection of Public Records Act, NMSA 1978, Chapter 14, Article 2, from the Office of the New Mexico Attorney General. Requests for records should be sent to Frances.Dubiel@roswell.enmu.edu. For any other inquires please contact Human Resources at (575) 624-7412 or e-mail HR@roswell.enmu.edu

The specific statements shown in each section of this description are not intended to be all inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.

ENMU-Roswell reserves the right to cancel, change, or close any advertised position at any time. The decision to do so will be based upon the needs of the University and the final determination will rest with the President.

APPLICANTS ARE RESPONSIBLE FOR SUBMITTING COMPLETE APPLICATIONS