Surgical Scheduler - Palmdale

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

The Surgical Scheduler schedules patients for surgery, and coordinates operating room schedules of multi-disciplinary, multi-site surgeons. Collaborates with internal and external departments such as OR, New Patient Services, Provider Contracting, Admitting Departments, Utilization Review Departments, clinic schedulers, pre-operative clinic staff, physicians, midlevel practitioners, vendors, and departmental secretaries.

As a successful candidate, you will:

• Coordinate surgery cases and outpatient procedures based on doctors OR block time schedules and clinic schedules.
• Counsel patients concerning scheduled surgery, financial obligation and provide patients with estimates related to surgeon fees.
• Request authorization and/or pre-certification from health plans prior to scheduled surgery.
• Arrange for assistant surgeon coverage, including midlevel practitioners, and proctorship coverage as needed.
• Secure all vendor equipment requests for surgery as directed by physician.
• Schedule pre-op appointments including labs, EKGs, imaging or any ancillary services.
• Ensure all clearances requested by provider are received prior to the surgery date.

Your qualifications should include:

• High school diploma
• Two years or more of work experience in a medical environment
• Knowledge of ICD-10 and CPT coding
• Working knowledge of managed care and understanding of HMO, HMO Capitation, PPO, POS and third-party carriers
• Professional attitude in dealing with visitors, physicians, company executives/representatives and/or Board Members
• Experience handling conflicts with patients and patients' families
• EPIC Cadence EMR experience preferred

Additional information

This position is represented by a collective bargaining agreement

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our Comprehensive Benefits, please CLICK HERE.