Order Processing Specialist (Aerospace Filtration Division - Triad Dr.)

Responsible for administering customer accounts of medium complexity, along with some high complexity mix in order to achieve division business objectives and to meet customer performance expectations. There is extensive internal and external customer communication in this role. The Order Processing Specialistwill be responsible for the direction and oversight of assigned customer accounts - is the primary point of execution for all customer orders including initial order receipt thru delivery recevied via email, little phone correspondence.

JOB FUNCTIONS/RESPONSIBILITIES:

• Ensure efficient and accurate processing of customer orders and provide support to customers throughout the order fulfillment process.
• Represents the division as the primary point of contact for all business dealings of assigned accounts, and works with the central functional areas of the division to provide premier customer service.
• Enters orders/releases (both domestic and internationl) in Syteline and/or MSS (our two ERP systems used) for accounts and provide confirmations.
• Receives proposal requests, coordinates pricing review. Prepares formal quotations and provides quote follow up with customers and sales Managers.
• Issues Corrective Action Requests and customer complaints into the ERP system.
• Communicates all pertinent customer information to appropriate departments, business units, and/or person(s) in regard to schedule or business changes.
• Issues credits and add bills, works with accounting, Sales Managers and customer to help resolve customer payment issues.
• Manage the end-to-end order processing and delivery of products and services, ensuring that orders are processed accurately and on time.
• Maintain accurate records of order status and ensure that customers receive timely and accurate updates on the status of their orders.
• Provide exceptional customer service to customers, addressing any issues or concerns related to order processing and/or delivery.
• Identify and escalate any issues or concerns related to order processing or delivery to management, and work collaboratively to address these issues

MINIMUM REQUIRMENTS:

• Citizenship: US Citizen or Permanent Resident Alien
• Experience: 4 years combined experience and/or college degree in business or related discipline
• Intermediate computer skills to include Outlook, excel, electronic filing
• Strong analytical and problem-solving skills, with the ability to analyze data
• Excellent verbal, written communication and interpersonal skills, with the ability to work effectively with cross-functional teams and deliver exceptional customer service
• Experience with order management software and tools, with the ability to learn new software quickly
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov).